ServiceArc offers an extensive Help Desk service for customers looking to outsource technical support, onsite coordination, and parts logistics. End users are greeted by a support agent without the hassle of lengthy and frustrating phone trees. Our dedicated support agents have detailed knowledge products that are fielded by our customers. The products supported range from standard OEM desktops to custom-built appliance servers. Utilizing an entitlement system, we have the ability to understand the configuration of each item that’s called in by the serial number.